Shipping, Refunds and Returns Policy
Shipping and Returns
All of our orders are dispatched via Royal Mail
The shipping cost is FREE OF CHARGE.
Please ensure you enter your correct details for the shipping
address(s) you require at checkout. Address's without postal/zip
codes or house numbers etc will be delayed until the correct
details can be verified.
As many of the shipping services we use require proof of
delivery if possible please have your order shipped to an
address where a signature can be provided (many customers
use their work address).Please provide a daytime contact telephone
Shipping rates are FREE OF CHARGE
Returns and Refund Policy for items ordered by Internet
Under the Distance Selling Regulations you have the legal
right to cancel your order within seven days of receipt of
your goods (with the exception of any made to order items).
You do not need to give us any reason for cancelling your
contract nor will you have to pay any penalty. However, you
will need to notify us if you wish to cancel your contract.
If you have received the goods before you cancel your contract
then you must send the goods back to our contact address at
your own cost and risk. If you cancel your contract but we
have already processed the goods for delivery you must not
unpack the goods when they are received by you and you must
send the goods back to us at our contact address at your own
cost and risk as soon as possible.
Once you have notified us that you are cancelling your contract,
any sum debited to us from your credit card will be re-credited
to your account as soon as possible and in any event within
30 days of your order PROVIDED THAT the goods in question
are returned by you and received by us in the condition they
were in when delivered to you. If you do not return the goods
delivered to you or do not pay the costs of delivery, we will
be entitled to deduct the direct costs of recovering the goods
from the amount to be re-credited to you.
You will be re-credited for the costs incurred in returning
faulty or unsatisfactory goods only.