Shipping, Refunds and Returns Policy

Shipping and Returns

All of our orders are dispatched via Royal Mail

Shipping Policy

The shipping cost is FREE OF CHARGE.

Please ensure you enter your correct details for the shipping address(s) you require at checkout. Address's without postal/zip codes or house numbers etc will be delayed until the correct details can be verified.

As many of the shipping services we use require proof of delivery if possible please have your order shipped to an address where a signature can be provided (many customers use their work address).Please provide a daytime contact telephone number.

Shipping Rates

Shipping rates are FREE OF CHARGE

Returns and Refund Policy for items ordered by Internet Order

Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your contract.

If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods only.